Refund & Cancellation Policy

This policy applies to paid ReelForge subscriptions and the done-for-you service, and forms part of our Terms of Service. All amounts are charged in US dollars through Stripe.

1. Cancelling a subscription

• Pro and Studio are monthly subscriptions that renew automatically. You can cancel at any time from your account page, or by emailing support@aiskillhub.info from the address on your account.
• Cancellation is effective at the end of your current billing period. You keep your paid features until then, you won't be charged again, and your account then moves to the Free plan.
• We don't charge cancellation fees, and there is no minimum term.
• Apart from the first-charge refund below, we don't provide prorated refunds for the unused part of a billing period.

2. Refunds on your first charge

If the Service doesn't work for you — for example, renders consistently fail on your application and we can't help you fix them — email support@aiskillhub.info within 7 days of your first subscription charge and we will refund that charge in full. Please include the email address on your account and a short description of the problem so we can also try to fix it.

This refund applies once per customer, to the first charge on a new subscription. We may decline refund requests that show abuse of this policy, such as heavy use of a plan's monthly allowance before requesting a refund, or repeated sign-up and refund cycles.

3. Renewal charges

Renewal charges are generally not refundable, so please cancel before your renewal date if you no longer need the Service. If you were charged for a renewal you didn't intend — for example, you tried to cancel but it didn't go through — contact us within 7 days of that charge and we'll review it fairly.

4. Service problems and billing errors

• If you were charged twice or charged the wrong amount, we will refund the incorrect amount.
• If the Service is unavailable for an extended period because of a problem on our side, contact us and we will offer a credit or a partial refund in proportion to the affected time.
• If we discontinue a paid plan, we will refund any prepaid amount for the unused period.

5. Done-for-you service

For done-for-you orders we confirm by email that we can record your flow before you pay. If we fail to deliver the video within the agreed time and you no longer want it, or we are unable to record your flow after payment, we will refund you in full. Once we have delivered the video, the included re-renders are the remedy for requested changes, and the fee is not refundable except where required by law.

6. How refunds are paid

Approved refunds go back to the original payment method through Stripe. We process them within 5 business days of approval; your bank or card issuer may take a further 5–10 business days to show the credit. Refunds are made in US dollars, so the amount in your local currency may differ from the original charge because of exchange rates or bank fees, which we do not control.

7. Chargebacks

If something is wrong with a charge, please email us first — we can usually resolve it faster than a card dispute. We may suspend accounts with open chargebacks while the dispute is resolved.

8. Your statutory rights

This policy does not affect any rights you have under consumer protection laws that apply to you.

9. Contact

Refund and cancellation requests: support@aiskillhub.info. We aim to reply within 2 business days. See also our Privacy Policy.